Congratulations to Overstock.com, a HighJump WMS warehouse management system customer, for once again placing second in the NRF Foundation and American Express'slist of the top ten retailers for customer service. The list is based on a survey of more than 8,000 American shoppers, conducted by BIGresearch. See the full list. HighJump System has helped Overstock.com provide award-winning customer service through an increased order fulfillment rate and near-perfect accuracy. The HighJump Supply Chain Advantage suite has supported Overstock.com’s growth from $40 million in revenue in 2001 to $834 million today. The company has also reduced warehouse labor costs by over 30 percent while achieving more than 99 percent inventory accuracy by location, despite a highly volatile SKU base.
Read HighJump's Overstock.com's success story (PDF) to learn more about the online retailer's great customer service and how the company utilizes HighJump's supply chain technology to implement supply chain management best practices.
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