These are some critical areas that need to be considered by 3Pl service providers when evaluating 3PL software:
Implementation time - Is it going to take days or months?
Implementation cost - What are the true costs and what are the hidden costs?
Software maintenance fees -
Upgrades - Are they easy and convenient or complex and costly?
Time to on-board new customers - Hours and days or weeks and months?
Time to add new workflows and standardize or customize workflows - Can changes be made on the fly or does it require IT and project management specialists to allocate their valuable time for every change?
Time to perform routine tasks - How does the software impact complex workflow complance, how does it enforce service level agreements for different customers?
Simplicity or complexity of implementing the solution
Is there any down time to go live, do you require to run the old system and the new solution in parallel (which can cause frustration and duplication of effort for your teams) or can it be seamlessly switched on?