3 Benefits of Adaptable eCommerce Fulfillment Technology

Posted by Ian McCue on Mar 23, 2017 7:00:00 AM

If you’re reading this post, you’re probably experiencing fulfillment challenges that are all-too-familiar to e-tailers. At the very least, you’re aware of them. There’s an unpredictability to the business – dramatic peaks and valleys in order volume, the need to quickly fulfill more single-line/single-unit orders and tight shipping windows (those last two are obviously tied together).

The challenges inherent to online retail keep mounting because customer expectations are ever-increasing. Industry leaders like Amazon have changed the game – consumers assume whatever they ordered will arrive quickly without thinking about what it takes to actually get it to them. If it’s not a seamless, enjoyable experience, buyers will seek other options. 

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Topics: Retail, Whitepapers, eCommerce

How Dollar Shave Club Internalized Fulfillment with HighJump WMS

Posted by Ian McCue on Mar 15, 2017 9:49:34 AM

It all started with a viral video.

In March 2012, Dollar Shave Club founder Michael Dubin took $2,000 from a college friend to create a hilarious, low-budget ad recorded in a warehouse. That video quickly became an internet sensation and kicked off the business’ explosive growth. There was not nearly enough inventory to fulfill the influx of orders, so the subscription-based razor and men’s care company had to politely inform its new customers it could be up to two months before they received their orders. And most of them were willing to wait.

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Topics: eCommerce

Prepare You for the Unknown of Omnichannel with the Right Supply Chain Technology

Posted by Jon Kuerschner on Mar 2, 2017 7:00:00 AM

There was a time, not so long ago, when distributors had one straightforward job: retail store fulfillment. Push the product out to stores, which sold it to customers with limited purchasing options.

That model has of course changed drastically – and quickly. Warehouses for companies that own brick-and-mortar stores still do store replenishment, but they also must juggle broken-case store picking, drop shipping on behalf of other online retailers, direct-to-consumer orders and more. Even though fulfilling orders for eCommerce and traditional retail operations are very different tasks, they are often running side-by-side, in the same warehouse.

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Topics: Retail, eCommerce, Omni-Channel

Singapore Post builds supply chain of future with HighJump WMS

Posted by Ian McCue on Nov 17, 2016 7:00:00 AM

Although Singapore Post has served as a postal carrier for more than 150 years, the company always kept an eye on the future.

That’s why SingPost bet big on eCommerce and became the subject of this compelling article in Logistics Viewpoints. A few years ago, not long after massive Chinese online retailer Alibaba invested more than S$300 million in SingPost, it built a S$182 “eCommerce logistics hub.” And it elected to step beyond its usual role as a parcel carrier, instead creating a full-service third-party logistics (3PL) shop. As online sales continue to account for a growing amount of retail revenue, the business saw the door of opportunity swing open.  

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Topics: eCommerce

8 Steps to Help eCommerce retailers prepare for the holiday season

Posted by Chris Barnes on Nov 3, 2016 7:00:00 AM

eCommerce sales are expected to grow to more than $400 billion in the next several years, with Forrester Research estimating $414 billion in sales in 2018 and eMarketer estimating $491.5 billion in 2018.

 I frequently work with companies trying to optimize operations for their busy season while managing the growth. Many of these companies have both a wholesale distribution and an eCommerce fulfillment component. Through this work I’ve identified a short list of things to consider to help you efficiently manage through the busy retail shipping season as your eCommerce channel grows.

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Topics: eCommerce