10 Common Voice Objections

Posted by Tailar Kennedy on May 24, 2017 8:05:23 AM

10 Common Voice Objections

With more than 10 years of experience completing voice implementations, we have heard a lot of objections and concerns about voice. Read on to learn the 10 most common objections, and how the Vocollect Voice solution can address them.

1. “My DC is too noisy”

The noise-cancelling microphones in Vocollect headsets filter out common sounds such as pallet drops, truck beeps, conveyor system mechanism sounds and freezer fans. Vocollect has also developed SoundSense technology, which reduces unwanted word and sound insertions by more than 50%.

 Voice recognition without Vocollect Sound Sense

Voice Recognition without Vocollect SoundSense

Using Vocollect SoundSense with a SoundSense Headset

Using Vocollect SoundSense with a SoundSense Headset

SoundSense allows Vocollect’s voice recognition software to provide superior voice recognition performance in demanding, noisy environments. To further assist workers who may need to have some more significant reduction of background noises, Vocollect offers a single cup hardhat and dual cupped headset in its wired headset line and offers a similar single-cup options for the SRX2 wireless headset.  Vocollect has over a million voice users using voice in freezers, outdoors, in manufacturing environments and more, so you can feel confident that the Vocollect solution will work within your environment.

2. “My workers don’t understand English”

Vocollect Voice workers can hear commands in 35 languages: Arabic, Cantonese Chinese, Taiwanese Mandarin, PRC Mandarin, Czech, Danish, Netherlands Dutch, Belgian Dutch, Australian English, UK English, US English, Finnish, Canadian French, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Brazilian Portuguese, Portuguese, Romanian, Russian, Slovak, Slovenian, Latin Spanish, Spanish, Swedish, Thai, and Turkish. 

The voice recognition engine is language-independent, meaning each worker's responses are individually trained before they begin using the system.  During training, users can speak in their native/preferred language, including any regional or dialect differences. The Vocollect Voice system learns how the user speaks and therefore can accommodate any language, dialect or accent for speech input. 

3. “I need to scan certain items”

For many operations, scanning large barcodes or serial numbers will always be necessary, but that doesn’t mean voice is out of the question. Vocollect developed the A730 Talkman with this in mind. The A730 has an Integral 2D scanner end-cap, enabling workers to use both voice direction and scanning to fully optimize any process. The A730 can be unholstered and hand-held, much like a traditional RF scanner, or used hands-free by moving boxes with labels past the scan target while the A730 rests on the worker's belt. The scanner can be triggered by a voice command, pressing a button on the A730, or automatically by a VoiceApplication.  Vocollect devices can also be paired with many other types of scanners (either wired or Bluetooth) if you have existing equipment that you would like to continue using.

Vocollect A730

Vocollect A730


4. “Voice is just for picking, and I need more applications”

While voice technology was initially introduced to enhance the workflow for picking, the success of the solution has resulted in a growing number of use cases including receiving, put-away, replenishment, cycle counting, produce traceability and more.


5. “I need real-time processing with my warehouse management system”

Vocollect VoiceDirect supports real-time processing directly with your warehouse management system (WMS) or host system. A VoiceDirect interface lets a WMS provider drive the business logic centrally, while relying on the Vocollect Voice system to update as your workers move throughout the warehouse. This ensures that you will always be up-to-date with what is happening in your warehouse.

6. “I don’t have enough IT resources”

Vocollect’s VoiceExpress offers a quick way to improve productivity without modifying the host system, making a voice implementation easier to sustain without a large IT resource pool.  VoiceExpress is a real-time middleware interface that uses existing telnet and database-read interfaces (such as RF handhelds) to allow Vocollect to create a voice-enabled workflow and leverage many benefits of a voice interface without making any changes to the WMS.  Additionally, a large majority of the solution will be dictated by the operations side of the business, as voice is, by design, meant for daily use by the operations team.

7. “I need a quick implementation, and voice takes too long”

Once all pre-sales paperwork is completed, the time from design to go-live is typically between 60 and 90 days.

8. “We have higher ranking projects in our DC”

 Although we do appreciate that voice is not the main priority for every DC, increasing productivity and decreasing costs often are main priorities. Picking labor is the biggest expense in most DC’s, and voice can dramatically affect that labor cost while increasing accuracy and reducing training time. These major shifts typically result in short ROIs that tend to make voice a priority when considering projects.

9. “Voice costs too much”

ROI for a voice project typically ranges between 9 to 12 months, depending on any number of factors including, number of users, number of shifts, number of voice applications being considered.

10. “We don’t have capital approval or budget this year”

We understand that voice projects can be a large capital expenditure, so we are willing to work with you in order to get your voice project started. Several financing options allow your voice implementation to be paid from an operational budget rather than as a capital expenditure. This means you won’t have to wait a full year or longer to get the project rolling, and you can start experiencing the benefits of voice much sooner.


While all of these concerns are valid, you will find that most of them are easily addressed with a voice solution. If you are interested in learning more about voice implementations, you can contact us at info@vitechgroup.com or www.vitechgroup.com.

Topics: Voice