At first, it may not make sense: how could not replacing your warehouse management system cost your business money? After all, a warehouse management system (WMS) replacement project brings costs around licensing, services and, in some cases, hardware and additional staffing.
What are the key trends impacting the global warehouse management system (WMS) market? The ARC Advisory Group revealed
this in its 20th annual Warehouse Management Systems Market Research – Five-Year Market Analysis and Technology Forecast.
Supply & Demand Chain Executive has named HighJump a recipient of an SDCE 100 Award for 2017.
HighJump is recognized for its work with subscription-based razor and men’s care ecommerce company Dollar Shave Club.
In today’s now economy, the need for flexible eCommerce and EDI solutions that can process orders across all sales channels is more important than ever. Did you know that TrueCommerce is the only provider offering eCommerce and EDI solutions under one roof? Our eCommerce solutions include B2B eCommerce, B2C eCommerce, Amazon Marketplace integration, order management, plus EDI and accounting system integration with the eCommerce platform. Below, we answer a few of the most frequently asked questions to help you better understand how you can efficiently capture and manage all your orders in one commerce system to improve fulfillment and deliver an exceptional customer experience.
If you’re reading this post, you’re probably experiencing fulfillment challenges that are all-too-familiar to e-tailers. At the very least, you’re aware of them. There’s an unpredictability to the business – dramatic peaks and valleys in order volume, the need to quickly fulfill more single-line/single-unit orders and tight shipping windows (those last two are obviously tied together).
The challenges inherent to online retail keep mounting because customer expectations are ever-increasing. Industry leaders like Amazon have changed the game – consumers assume whatever they ordered will arrive quickly without thinking about what it takes to actually get it to them. If it’s not a seamless, enjoyable experience, buyers will seek other options.
It all started with a viral video.
In March 2012, Dollar Shave Club founder Michael Dubin took $2,000 from a college friend to create a hilarious, low-budget ad recorded in a warehouse. That video quickly became an internet sensation and kicked off the business’ explosive growth. There was not nearly enough inventory to fulfill the influx of orders, so the subscription-based razor and men’s care company had to politely inform its new customers it could be up to two months before they received their orders. And most of them were willing to wait.
There was a time, not so long ago, when distributors had one straightforward job: retail store fulfillment. Push the product out to stores, which sold it to customers with limited purchasing options.
That model has of course changed drastically – and quickly. Warehouses for companies that own brick-and-mortar stores still do store replenishment, but they also must juggle broken-case store picking, drop shipping on behalf of other online retailers, direct-to-consumer orders and more. Even though fulfilling orders for eCommerce and traditional retail operations are very different tasks, they are often running side-by-side, in the same warehouse.
Although Singapore Post has served as a postal carrier for more than 150 years, the company always kept an eye on the future.
That’s why SingPost bet big on eCommerce and became the subject of this compelling article in Logistics Viewpoints. A few years ago, not long after massive Chinese online retailer Alibaba invested more than S$300 million in SingPost, it built a S$182 “eCommerce logistics hub.” And it elected to step beyond its usual role as a parcel carrier, instead creating a full-service third-party logistics (3PL) shop. As online sales continue to account for a growing amount of retail revenue, the business saw the door of opportunity swing open.
eCommerce sales are expected to grow to more than $400 billion in the next several years, with Forrester Research estimating $414 billion in sales in 2018 and eMarketer estimating $491.5 billion in 2018.
I frequently work with companies trying to optimize operations for their busy season while managing the growth. Many of these companies have both a wholesale distribution and an eCommerce fulfillment component. Through this work I’ve identified a short list of things to consider to help you efficiently manage through the busy retail shipping season as your eCommerce channel grows.