Rent the Runway experienced a disruption in service that resulted in late or missed deliveries for thousands of customers. Here’s what supply chain managers can learn from this incident.
This past fall, Rent the Runway (RTR) found itself in hot water after reports from customers came pouring in that outfits they’d ordered for formal events were either canceled without warning or not delivered on time.
The fashion-rental company said the disruption was caused by a new inventory management software system for sorting and racking clothes in its New Jersey distribution center. The interruption in service lasted 11 days, during which time new subscriptions and orders were put on pause while RTR attempted to iron out the issues with their new inventory system.