HighJump announces its status as an Acumatica-Certified Application (ACA). Building on HighJump’s existing strategic partnership with the leading cloud-based ERP, the certification exemplifies HighJump’s dedication and continued evolution to empower companies of all sizes with the connected, automated supply chain of the future.
At NRF 2019, HighJump unveiled how it will lead the digital transformation (DX) of retail execution. Through the cloud, warehouse control, voice technology and warehouse simulation, HighJump empowers retailers worldwide with the connected, automated supply chain of the future.
Several decades ago, voice technology got its beginnings in the warehouse as a way to increase productivity and accuracy in the picking process. The basic premise of the technology was that it allowed the workers to move through the warehouse without anything to distract them or tie up their hands- a stark difference from the traditional picking styles of RF scanners and paper. Once warehouses began to realize the benefits of voice they began to expand their use beyond picking, and then beyond the warehouse altogether.
The ContainerWorld Group of Companies, based out of British Columbia (BC), Canada, is a beverage logistics company that focuses on inventory management, freight forwarding, warehousing, and distribution. ContainerWorld currently has three distribution centers (DCs) located across Canada, have a throughput of more than thirty million cases per year, with more than eight million being direct to store distribution.
In 2013 ContainerWorld settled on an upgrade to the HighJump Enterprise 3PL platform, and chose to implement voice at the same time. “Voice was always part of the discussion. We knew that whatever vendor we chose, we would be adding voice to the solution,” said Aaron Christmas, Director of Strategy and Technology.
On the final morning of Elevate, John Romero, Director of Distribution for Fox Racing, spoke to a full room about his experience integrating voice-directed work into a HighJump-powered warehouse. He covered everything from the selection process to the expansion of voice beyond picking procedures, and gave insights into why you should consider the solution.
For more than a decade, voice has been implemented into HighJump warehouses to provide users with improved productivity, accuracy, and training times. During the Elevate user conference, Glen Theiss, who has more than 10 years dedicated to voice in the warehouse, walked HighJump users through new uses for voice in the market, benefits HighJump users have experienced, and what makes voice for the warehouse different.
Often times, when voice for the warehouse is being promoted, you hear about the same benefits: increased accuracy, improved productivity, and decreased training time. While these are all huge selling points for voice, there is one benefit that often goes unmentioned- a decrease in turnover.
Nearly every industry will experience seasonal peaks – that especially stressful time every year where demand spikes and operations are pushed to their limits. The retail industry is no exception, and while the time of year may be predictable, the demand being faced is anything but. According to the National Retail Federation, the Winter Holiday season represents 20-30% of total retail industry sales, with holiday sales growing an average of 2.5% every year for the last 10 years. This severe seasonal peak will make or break your retail supply chain, and put your workforce to the test.
Voice technology helps HighJump WMS users extend their logistics and fulfillment processes. It offers the promise of hands-free, eyes-free, wireless access to the information needed to drive key warehouse processes and has become an important component in the success of many IT strategies.
Like the traditional RF-based scanners, voice solutions center on a small, wireless mobile device. The difference is that voice delivers instructions verbally through a headset and captures responses using a microphone, eliminating the need to stop, look at a screen, and key in a quantity or scan a barcode. Coupled with a wireless headset, voice users can completely remove the need to have the mobile device on their body, offering even more freedom of mobility compared to traditional RF units.
The Produce Traceability Initiative, an initiative sponsored by the Canadian Produce Marketing Association, GS1 US, Produce Marketing Association and United Fresh Produce Association, is aiming to increase the traceability of produce as it makes its way from the ground to the store shelves.