Contrary to belief, data alone doesn’t make or break your supply chain operations or business. It’s how you utilize data that makes the difference.
ContainerWorld, a third-party logistics (3PL) provider in British Columbia, Canada, won more than 90% market share in the beverage and alcohol market. Over 25 years, the company grew its presence to span a large portion of Canada and international freight-forwarding operations. When the 3PL decided to expand deeper in non-alcohol markets, it needed to think differently about its warehouse systems to scale. With the help of its 3PL warehouse management system (WMS) and a willingness to innovate, the logistics services provider was able to add an additional 20% of non-alcohol business to its portfolio.
For this 3PL company, it all comes back to leveraging data as a catalyst for opportunity.
Maximizing 3PL Labor with Data
Making the decision to choose the HighJump™ Enterprise 3PL WMS for their third-party logistics and supply chain needs was all about deep functionality in a WMS. But what got ContainerWorld really excited was the ability to harness data to improve their business. After implementation, labor and productivity quickly became one of their biggest areas of improvement when they achieved actionable insights through the 3PL WMS.
There are two forces at work here: HighJump™ Pulse for actionable analytics and business intelligence, and the flexibility of the HighJump WMS that allows ContainerWorld to quickly pivot. With Pulse, ContainerWorld set up dashboards using the drag-and-drop interface to keep track of key metrics and operational KPIs. Operators have access to data, giving them insights on the health of day-to-day operations and to identify training opportunities to boost productivity. The flexibility of the WMS allows the 3PL company to quickly streamline processes, re-work workflows, and improve operations.
“As an operator, I believe what HighJump has done for us is provide visibility into productivity,” said Amir Abdollahzadeh, ContainerWorld’s VP and COO. “Through dashboard and Pulse reports, HighJump tells us exactly where gaps are: Is it training or is it labor productivity? We can instantly address them.”
Because of the ability to use data to introduce innovation, ContainerWorld lowered the cost of operations, boosting supply chain profitability. “Without HighJump as a partner and WMS, we couldn’t be where we are,” said Amir. “Not only in size and scale in B.C., but it would also be a difficult strategy to pursue growing the business in different provinces.”
Watch the ContainerWorld video case study (above) for a deeper look into why the 3PL provider chose HighJump Enterprise 3PL WMS and what’s to come in the supply chain of the future thanks to system flexibility, actionable data and insights, and an empowered workforce.
Improving 3PL Operations by Channeling Data Through Voice Technology
Doubling-down on the importance of labor for its services, ContainerWorld wanted to put its operators in a position to succeed and reduce complexity. Along with the 3PL WMS, HighJump™ Voice helps put people in the right place at the right time. In times where the labor market is shrinking, this technology enables ContainerWorld to quickly onboard new warehouse operators, improve productivity, and provide a friendlier experience for those with boots on the ground.